Winner
Patiently AI: Transforming Patient Understanding with Personalised AI
Summary of work
Patiently AI is a mobile app designed to remove one of healthcare’s most persistent barriers: the complexity of medical jargon. Every year, millions of patients leave appointments unsure what their doctor said. For those with lower health literacy or limited English, this creates anxiety, confusion and poorer health outcomes.Using generative AI, Patiently AI instantly transforms dense medical notes into clear, personalised explanations. Users can paste or upload doctor’s notes and receive simplified outputs tailored to their role (patient or carer), preferred tone and reading level. The app supports 11 languages and generates suggested questions to prepare users for their next consultation – shifting patients from passive recipients to active participants in their care.Launched in late 2024 and registered as a UK Class I medical device, Patiently AI has already shown measurable impact. In-app surveys show 60% of users feel more confident in understanding their health information, while readability testing of over 200 outputs confirmed reduced text complexity in 88% of cases. Patients describe it as “like having a doctor in my pocket.By improving understanding, confidence, and engagement, Patiently AI is helping patients and carers take control of their health.
Judges’ comments
“Patiently AI” was a strong patient education initiative that was innovative, useful and meets a clear need. It was an interesting app, which shows clear evidence of achieving the aim of improving understanding of patient medical notes. The context was clear and compelling, setting out the situation, the goals and the solution.
